Usually, when I turn on my computer, I don’t spend a second thinking about whether it will actually turn on. From now on I probably will.
I just wanted to resume from sleep (which is the usual mode of non-operation for it), but the screen remained black and nothing happened. That’s not totally unusual, as sometimes something in the computer decides it doesn’t want to wake up, in which case you have to turn it off and on again. That’s what I did, but in this unique case, it still remained black. The front light was on and their was some noise from the fan, but nothing more. No Mac startup sound, which I never particularly liked, but in this case would have loved to hear.
Letting it rest for a while, removing the battery, resetting the PRAM, switching RAM modules, nothing helped. Finally, I made an appointment with the Apple Genius Bar, conveniently located a few blocks away in the Stanford Shopping Center.
After a few experiments by my nice “genius,” he told me it would be $310 to have my notebook (a mid-2008 15″ MacBook Pro 2.4 GHz Intel Core 2 Duo with 4 GB RAM running Leopard, by the way) repaired. Not too cheap, but I would have paid anything to be able to work on my stuff again. Luckily though, the guy continued his research and finally told me the repair would be free—even though warranty had expired about two years ago!
Apparently, it was another case of this well-known graphics issue. Actually, I had occasionally noticed some of the described symptoms and was aware of this issue, I just had not thought that it could also cause the computer not to start up at all.
Even better, the guy told me I could probably get my computer back in one or two days—which would have been a Sunday, amazingly enough. And I would not have to worry about my data, the hard drive was safe.
As if that had not been good enough, they called me on the same day at 6.30 pm that my computer was ready for pickup! (I had been in the store at 10.45 am before.) I got there at around 8 pm (yes, my Austrian friends, they’re still open at that time, usually even on Sundays!) and got back my ready-to-rock shiny-new MacBook again. Apparently, they had even polished it.
One could argue that this problem shouldn’t have occurred in the first place, but still, well done, Apple, awesome support! Even if I had concerns about Apple’s policy recently (and not only recently), right now, I love you again.
Had some good steaks to celebrate this quick reincarnation.